SnapTap Support

For the fastest help, use SnapTap's in-app support option when available, or email support@offbyx.xyz.

What to include

If you email support directly, include your device model, platform, app version, store, what you were doing, what happened, and whether the issue repeats.

Support ID

Support requests sent from the app may include an anonymous Support ID, app version, and platform when available. This helps with privacy or purchase questions without requiring a name or player account.

Purchase help

If Remove Ads or a paid theme does not appear, use the in-app Restore Purchases option while signed in to the same store account used for the purchase. If it still does not appear, contact support.

Privacy questions

For privacy questions, contact support from the app when possible, or email support@offbyx.xyz. App-generated support emails may include your Support ID, app version, and platform when available. SnapTap does not require a player account for normal gameplay.