What to include
Include device model, platform, app version, store, what you were doing, what happened, and whether the issue repeats.
SnapTap
Contact support
For help with SnapTap, email support@offbyx.xyz.
Support ID
SnapTap may include an anonymous Support ID in support email drafts. This helps with privacy or purchase questions without asking for a name or account login.
Purchase help
If a purchase does not appear, open Settings and use Restore Purchases while signed into the same store account used for the original purchase.
Privacy questions
For privacy questions, include your Support ID when available and describe the request clearly. SnapTap does not use player accounts for normal gameplay.